Towards a Roadmap for User Involvement in E-Government Service Development.
Jesper HolgerssonEva SöderströmFredrik KarlssonKarin HedströmPublished in: EGOV (2010)
Keyphrases
- e government
- user involvement
- service delivery
- public services
- public sector
- electronic government
- united nations
- national level
- knowledge management
- government services
- digital government
- public administration
- current practices
- government agencies
- developing countries
- user feedback
- software engineering
- databases
- web services
- e learning
- mobile services
- development process
- information sharing
- service providers
- public organizations