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"Alexa is my new BFF": Social Roles, User Satisfaction, and Personification of the Amazon Echo.
Amanda Purington
Jessie G. Taft
Shruti Sannon
Natalya N. Bazarova
Samuel Hardman Taylor
Published in:
CHI Extended Abstracts (2017)
Keyphrases
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user satisfaction
social roles
social networks
information systems
online social networks
service quality
customer satisfaction
human interactions
structural equation modeling
quality attributes
objective measures
statistically significant
social interaction
user experience
information quality