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Discovering accurate deep learning based predictive models for automatic customer support ticket classification.
Paolo Zicari
Gianluigi Folino
Massimo Guarascio
Luigi Pontieri
Published in:
SAC (2021)
Keyphrases
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deep learning
machine learning
unsupervised learning
decision trees
pattern recognition
feature extraction
data mining
information systems
multiscale
feature vectors
model selection
customer service
restricted boltzmann machine
unsupervised feature learning