Challenges of customer experience management in social commerce: an application of social network analysis.
Mona Jami PourMahnaz HosseinzadehNarjes Sadat MansouriPublished in: Internet Res. (2022)
Keyphrases
- social network analysis
- social networks
- social commerce
- network analysis
- business models
- electronic commerce
- link prediction
- web mining
- complex networks
- social web
- social relationships
- communication patterns
- technology enhanced learning
- social structure
- fraud detection
- real world
- social dynamics
- interaction patterns
- databases
- information management
- data sources
- law enforcement
- terrorist networks
- case study
- link formation
- data management