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Examining the Second Wave of Broadband Use: Service Quality and Secondary Influence on Continued Broadband Subscription by Residential Consumers.
Yogesh Kumar Dwivedi
Anastasia Papazafeiropoulou
Willem-Paul Brinkman
Published in:
AMCIS (2006)
Keyphrases
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service quality
online shopping
internet shopping
customer satisfaction
competitive environment
service providers
user satisfaction
quality of service
electronic commerce
internet access
information quality
competitive advantage
factors influencing
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