EDI in strategic supply chain: impact on customer service.
Don LimPrashant C. PalviaPublished in: Int. J. Inf. Manag. (2001)
Keyphrases
- supply chain
- customer service
- inventory control
- trading partners
- capacity planning
- business strategy
- supply chain management
- decision making
- resource based view
- inventory management
- bullwhip effect
- customer satisfaction
- operating costs
- customer demand
- lead time
- quantity discount
- revenue sharing
- rfid technology
- service level
- supplier selection
- knowledge management
- decision makers