The effects of relationship quality and knowledge sharing on service innovation performance: organisational learning as a mediator.
Zhaoquan JianMohamed Ali OsmanLei LiPublished in: Int. J. Inf. Technol. Manag. (2023)
Keyphrases
- knowledge sharing
- knowledge management
- organisational learning
- organizational learning
- service quality
- social capital
- knowledge transfer
- knowledge creation
- information sharing
- information exchange
- knowledge exchange
- sharing knowledge
- case study
- share knowledge
- customer knowledge
- learning community
- incentive mechanism
- story telling
- information systems
- group level
- tacit knowledge
- knowledge building
- service providers
- e learning
- quality prediction
- community members
- inter organizational
- databases