Service Innovation and Performance in Mexican Service SMEs.

Gonzalo Maldonado-Guzmán Jose Arturo Garza-Reyes Luis Rocha-Lona Vikas Kumar

Published in: APMS (2) (2017)

Keyphrases

service providers
web services
end users
service quality
service composition
management system
social networks
end to end
case study
special case
website
service oriented
web pages
real time
mobile services
customer satisfaction
service delivery
technological innovation
service systems