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Universal structure modeling approach to customer satisfaction index.
Ali Turkyilmaz
Asil Oztekin
Selim Zaim
Omer Fahrettin Demirel
Published in:
Ind. Manag. Data Syst. (2013)
Keyphrases
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customer satisfaction
service quality
customer service
online shopping
database
real time
databases
information systems
web services
data analysis
knowledge discovery
data management
marketing strategies
customer reviews
internet banking