Perceived Service Quality in a University Web Portal: Revising the E-Qual Instrument.
Mary TateJoerg EvermannBeverley G. HopeStuart J. BarnesPublished in: HICSS (2007)
Keyphrases
- service quality
- web portal
- user satisfaction
- e learning
- internet shopping
- customer satisfaction
- web portals
- information quality
- information systems
- technology acceptance
- digital government
- graphical user interface
- website
- service providers
- perceived usefulness
- electronic commerce
- knowledge management
- information seeking
- online shopping
- geographic information systems
- case study
- test bed
- quality of service
- factors affecting
- subjective norm
- metadata
- web pages
- decision making
- database