Inter-organisational routines and transformation of customer relationships in collaborative innovation.
Ville OjanenJukka HallikasPublished in: Int. J. Technol. Manag. (2009)
Keyphrases
- knowledge management
- electronic commerce
- customer service
- collaborative learning
- case study
- cooperative
- multi user
- customer knowledge
- customer satisfaction
- information retrieval
- sensemaking
- geographically dispersed
- knowledge sharing
- database
- customer requirements
- retail banking
- technological innovation
- customer behavior
- knowledge creation
- linear transformation
- credit card
- semantic relationships
- multi agent