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Enhancing Personas for Well-Being e-Services and Product Service Systems.
Sauro Vicini
Adriano Gariglio
Francesco Alberti
Elettra Oleari
Alberto Sanna
Published in:
HCI (16) (2016)
Keyphrases
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service systems
service oriented
web technologies
service requests
service level
call center
service selection
enterprise systems
web services
queueing model
information systems
service composition
service quality
architectural style
stochastic models
service discovery
software agents
end users
decision making