Satisfaction determinants in the Greek online shopping context.
Dimitrios I. MaditinosKonstantinos TheodoridisPublished in: Inf. Technol. People (2010)
Keyphrases
- online shopping
- service quality
- customer satisfaction
- satisfaction degree
- user satisfaction
- online consumer
- quality of service
- internet usage
- shopping behavior
- service providers
- information systems
- consumer behavior
- individual differences
- competitive advantage
- theory of planned behavior
- user centric
- context sensitive
- electronic commerce
- context aware
- response time
- user interface