Relationship, contract and IT outsourcing success: Evidence from two descriptive case studies.
Cong QiPatrick Y. K. ChauPublished in: Decis. Support Syst. (2012)
Keyphrases
- case study
- business process
- transaction costs
- lessons learned
- information technology
- real world
- empirical evidence
- information systems
- machine learning
- service providers
- principal agent
- business processes
- website
- learning environment
- open source
- clustering algorithm
- knowledge base
- social networks
- development process
- data mining
- literature review
- neural network
- return on investment
- dempster shafer theory
- databases