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Managers' Responses to Online Reviews for Improving Firm Performance: A Text Analytics Approach.
Tianjie Deng
Young Jin Lee
Karen Xie
Published in:
Commun. Assoc. Inf. Syst. (2021)
Keyphrases
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online reviews
text analytics
sentiment analysis
text mining
sentiment classification
free text
opinion mining
decision making
text data
visual data mining
machine learning
information technology
business intelligence
high dimensional data
ultimate goal