Assuring IT Services Quality through High-Reliability Risk Management in Offshore Business Process Outsourcing.
Jessica Pu LiRajiv KishorePublished in: ICIS (2006)
Keyphrases
- business process
- risk management
- high reliability
- business processes
- web services
- service oriented architecture
- ws bpel
- decision support system
- business process modeling
- high precision
- low cost
- virtual organization
- financial services
- workflow technology
- risk assessment
- service quality
- process model
- case study
- risk analysis
- operational risk
- business rules
- business process models
- private cloud
- process execution
- commercial banks
- business process management
- service composition
- service oriented
- service providers
- real time
- software engineering
- workflow management
- user interface
- real world
- project management
- databases