Utilizing Customer Feedback for Business Process Performance Analysis.
Amina MustansirKhurram ShahzadSyed Irtaza MuzaffarMuhammad Kamran MalikPublished in: BIR (2018)
Keyphrases
- business process
- business processes
- ws bpel
- process model
- business process models
- business process management
- business rules
- web services
- business process modeling
- electronic commerce
- process mining
- workflow model
- customer base
- customer service
- customer behavior
- churn prediction
- service oriented architecture
- workflow management systems
- virtual organization
- customer satisfaction
- inter organizational
- expert systems
- case study
- workflow technology
- information systems