Login / Signup
Analyzing the Impact of Complaints on Customer Satisfaction in the Travel Industry.
Youssef Drissi
Markus Ettl
Anna Lisa Gentile
Scott McFaddin
Petar Ristoski
Wei Sun
Published in:
HICSS (2022)
Keyphrases
</>
customer satisfaction
service quality
online shopping
customer service
user satisfaction
customer reviews
economic impact
customer retention
product design
marketing strategies
core competence
database
quality of service
customer support