Use of Artificial Intelligence as a Mechanism to Evaluate Costumer Experience. Literature Review.
Fabián Silva-AravenaJenny MoralesPaula SáezJosé JorqueraHéctor Cornide-ReyesPublished in: HCI (21) (2024)
Keyphrases
- literature review
- artificial intelligence
- case study
- current issues
- public libraries
- information systems development
- fuzzy theory
- software engineering
- intelligent systems
- cognitive science
- design science
- expert systems
- computational intelligence
- user experience
- fuzzy logic
- higher education institutions
- machine learning