To Err is Bot, Not Human: Asymmetric Reactions to Chatbot Service Failures.

Aibo Tan Caihong Jiang Yan Zhu

Published in: WHICEB (3) (2024)

Keyphrases

service providers
web services
management system
human interaction
human experts
learning to rank
human subjects
failure recovery
learning environment
end to end
computing environments
human behavior
service composition