Integrating SLAs into IT Risk management in public service organizations.
Yeni Yuqin Li HelgessonPublished in: APSCC (2009)
Keyphrases
- risk management
- public services
- service oriented
- service level agreements
- e government
- decision support system
- resource allocation
- service level
- service delivery
- information security management
- financial services
- web services
- grid services
- business process
- information technology
- project management
- digital government
- public sector
- mobile devices
- decision making