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Spiteful, One-Off, and Kind: Predicting Customer Feedback Behavior on Twitter.

Agus SulistyaAbhishek SharmaDavid Lo
Published in: SocInfo (2) (2016)
Keyphrases
  • customer behavior
  • social media
  • social networks
  • electronic commerce
  • relevance feedback
  • online social networks
  • social networking
  • human behavior
  • behavior patterns
  • data mining
  • information retrieval
  • customer service