Creating and Sustaining Competitive Advantage through Collaborative Systems: The What? And The How?
Umit S. BititciV. MartinezPavel AlboresPublished in: APMS (2002)
Keyphrases
- competitive advantage
- collaborative systems
- business processes
- knowledge management
- business information
- learning theory
- gain a deeper understanding
- service quality
- customer relationship management
- competitive environment
- databases
- communication technologies
- strategic advantage
- real world
- data analysis
- crisis management