Exploring the service quality in the e-commerce context: a triadic view.

Yong Lin Jing Luo Shuqin Cai Shihua Ma Ke Rong

Published in: Ind. Manag. Data Syst. (2016)

Keyphrases

service quality
electronic commerce
customer satisfaction
user satisfaction
service providers
competitive advantage
online shopping
call center
contextual information
business models
information quality
competitive environment
data analysis
factors affecting
context aware
response time
user interface