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Shackled to the Status Quo: The Inhibiting Effects of Incumbent System Habit, Switching Costs, and Inertia on New System Acceptance.
Greta L. Polites
Elena Karahanna
Published in:
MIS Q. (2012)
Keyphrases
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switching costs
status quo
prior studies
individual level
network effects
college students
grounded theory
technological innovation
e government
credit risk
online services
lessons learned
electronic markets