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Benchmarking with quality-adjusted DEA (Q-DEA) to seek lower-cost high-quality service: Evidence from a U.S.bank application.
H. David Sherman
Joe Zhu
Published in:
Ann. Oper. Res. (2006)
Keyphrases
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lower cost
high quality
data envelopment analysis
low quality
higher quality
low cost
management system
input output
information systems
objective function
special case
image quality
quality measures
service composition
service quality
application level