Key Factors Influencing the Degree of Acceptance of an Intelligent Customer Service System - A Literature Review.
Yunhuan JiaZhe ChenPublished in: HCI (13) (2023)
Keyphrases
- factors influencing
- literature review
- customer service
- factors affecting
- case study
- technology acceptance
- fuzzy theory
- inventory control
- information systems development
- customer satisfaction
- governmental organizations
- public libraries
- grounded theory
- customer behavior
- current issues
- technology adoption
- information technology
- e learning
- call center
- risk management
- customer support