Prediction of Customer Movements in Large Tourism Industries by the Means of Process Mining.
Jens BrunkDennis M. RiehlePatrick DelfmannPublished in: ECIS (2018)
Keyphrases
- process mining
- process model
- event logs
- business process
- churn prediction
- electronic commerce
- business processes
- prediction accuracy
- competitive environment
- formal concept analysis
- website
- clinical pathway
- prediction model
- information technology
- data analysis
- customer service
- decision trees
- knowledge base
- search engine
- information retrieval
- data mining