Cultural differences in hospitality service evaluations: mining insights of user generated content.
Chong GuanYu-Chen HungWenting LiuPublished in: Electron. Mark. (2022)
Keyphrases
- user generated content
- cultural differences
- social media
- user generated
- data mining
- web mining
- cross cultural
- user contributed
- recommender systems
- social networking sites
- service providers
- social media content
- user communities
- itemsets
- knowledge discovery
- text mining
- user comments
- text classification
- end users
- information technology
- machine learning