Resolving Trade-Offs In Service Performance Benchmarking Using Data Envelopment Analysis.
Jörg BeckerDaniel BeverungenDominic BreukerHans Peter RauerPublished in: PACIS (2012)
Keyphrases
- data envelopment analysis
- trade off
- input output
- efficient frontier
- linear programming
- multiple objective programming
- multi period
- dea models
- multi criteria
- service oriented
- multiple objective linear programming
- service providers
- web services
- service quality
- neural network
- lower bound
- dea model
- pattern recognition
- similarity measure
- data mining