An assessment of information systems service quality using SERVQUAL+.
Narasimhaiah GorlaPublished in: Data Base (2011)
Keyphrases
- service quality
- information systems
- customer satisfaction
- information quality
- quality management
- user satisfaction
- electronic commerce
- service providers
- competitive advantage
- online shopping
- competitive environment
- call center
- information technology
- job satisfaction
- quality of service
- technology acceptance
- quality assessment
- incident management
- systems development
- website
- e learning