Tea and sympathy: crafting positive new user experiences on wikipedia.

Jonathan T. Morgan Siko Bouterse Heather Walls Sarah Stierch

Published in: CSCW (2013)

Keyphrases

user experience
user behavior
positive and negative
user interface
end users
user interaction
named entities
user engagement
expert systems
emerging technologies
knowledge base
world knowledge
document collections
web search
search engine
semantic relations
link structure
entity ranking
lecture videos
electronic nose