Side-Channel VoIP Profiling Attack against Customer Service Automated Phone System.

Roy Laurens Edo Christianto Bruce Caulkins Cliff C. Zou

Published in: GLOBECOM (2022)

Keyphrases

customer service
countermeasures
power analysis
secret key
customer satisfaction
inventory control
mobile phone
email
customer behavior
quality of service
governmental organizations
customer support
ip networks
call center
public key
packet loss
smart card
decision making
real time