Shared Services Management: Critical Factors.
Shouhong WangHai WangPublished in: Int. J. Inf. Syst. Serv. Sect. (2015)
Keyphrases
- critical factors
- government services
- service delivery
- service management
- service platform
- configuration management
- management system
- web services
- service providers
- telecommunications networks
- service oriented
- business continuity
- e government
- reference architecture
- information systems
- ubiquitous computing
- digital government
- knowledge management
- workflow management
- service discovery
- content management
- mission critical
- information management
- seamless integration
- directory service
- information services
- context aware
- network management
- end users
- developing countries
- mobile applications
- public services