How Customer Expectations Become Adjusted After Purchase.
Chinho LinWatcharee LekhawipatPublished in: Int. J. Electron. Commer. (2016)
Keyphrases
- purchase behavior
- electronic commerce
- marketing strategies
- potential customers
- point of sale
- online stores
- consumer behavior
- customer behavior
- customer loyalty
- customer service
- neural network
- customer satisfaction
- product information
- customer knowledge
- customer data
- churn prediction
- customer relationship management
- database
- grocery shopping
- purchasing behavior
- retail banking
- banking industry
- business transactions
- call center
- credit card
- information technology
- website
- real world
- data sets