Analytics and Operations Research Increases Win Rates for IBM's Information Technology Service Deals.
Aly MegahedTaiga NakamuraMark SmithShubhi AsthanaMichael RoseMaja DaczkowskaSandeep GopisettyPublished in: INFORMS J. Appl. Anal. (2020)
Keyphrases
- information technology
- information systems
- learning analytics
- web services
- business analytics
- data mining
- management science
- business intelligence
- data management
- management system
- service providers
- government agencies
- customer satisfaction
- computer science
- big data
- service oriented
- service oriented architecture
- customer service
- data analysis