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The Emotional Experience of Inquiry Feedback Delaying in Online e-Commerce Platform Service Design: A Case Study from Chinese Customers.
Hao Tan
Wei Li
Jiahao Sun
Published in:
HCI (11) (2016)
Keyphrases
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case study
real time
service providers
customer service
user experience
online stores
online learning
customer satisfaction
website
online services
electronic commerce
design process
service times
user interface
web services
value added services
internet usage