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Eliciting Strategies for the GQM+Strategies Approach in IT Service Measurement Initiatives.
Bianca Trinkenreich
Gleison Santos
Monalessa Perini Barcellos
Tayana Conte
Published in:
ESEM (2017)
Keyphrases
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management system
decision making
case study
search strategies
data sets
neural network
end users
service oriented
customer service