Modeling Uncertainty in Decision Support Systems for Customer Call Center.
Alexander HollandPublished in: Fuzzy Days (2004)
Keyphrases
- decision support system
- call center
- decision support
- service level
- arrival rate
- service quality
- expert systems
- decision making
- asymptotically optimal
- decision makers
- risk management
- customer service
- agent based architecture
- data warehouse
- case based reasoning
- heavy traffic
- customer relationship management
- medical decision support systems
- support systems
- management system
- queue length
- service times
- electronic commerce
- information processing
- emergency management
- customer support
- distributed systems
- bayesian networks
- metadata
- machine learning
- data mining