Study on the E-government Call Center System Based on SOA.
Feng BaoFengzhi ZhaoPublished in: Comput. Inf. Sci. (2011)
Keyphrases
- e government
- public sector
- electronic government
- developing countries
- call center
- digital divide
- public administration
- digital government
- information systems
- government services
- service provision
- grounded theory
- operational decisions
- united nations
- governmental organizations
- information sharing
- knowledge management
- information technology
- computer science
- e learning