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Research on Relations between Chain Store Logistics Capability and Logistics Service Quality.
Xu Liang
Yu Mingnan
Wang Keyi
Published in:
ICEE (2010)
Keyphrases
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service quality
customer satisfaction
user satisfaction
service providers
electronic commerce
supply chain management
distribution networks
supply chain
quality of service
logistics industry
information systems
online shopping
competitive advantage
website
information technology
call center