Designing for Customer Interaction on the Web.
Steffen KleinPublished in: IEEE Internet Comput. (1999)
Keyphrases
- website
- web applications
- web documents
- web data
- web mining
- semantic web
- web users
- human computer interaction
- electronic commerce
- web pages
- user experience
- linked data
- steady state
- user interaction
- world wide
- customer satisfaction
- customer relationship management
- service times
- web browsing
- potential customers
- user engagement