Public E-Service Sustainability Failure Factors: An Exploratory Study.
Haslinda Sutan Ahmad NawiOthman IbrahimAzizah Abdul RahmanPublished in: PACIS (2013)
Keyphrases
- web services
- service quality
- long term
- management system
- service providers
- factors that influence
- service composition
- failure prediction
- failure recovery
- public services
- key factors
- factors affecting
- service discovery
- processor sharing
- influencing factors
- information services
- decision makers
- service oriented architecture
- loosely coupled
- customer satisfaction
- service oriented
- service times
- decision support system
- end users
- case study
- e learning