A Study of Relationship Among Service Quality of E-Commerce Websites, Customer Satisfaction, and Purchase Intention.
Sanjay DhingraShelly GuptaRuchi BhattPublished in: Int. J. E Bus. Res. (2020)
Keyphrases
- customer satisfaction
- service quality
- online shopping
- information quality
- purchase intention
- user satisfaction
- service providers
- quality of service
- electronic commerce
- call center
- information systems
- competitive advantage
- technology acceptance
- marketing strategies
- website
- structural equation modeling
- databases
- internet banking
- university students
- product design
- knowledge management
- factors affecting