Role of process knowledge in business process improvement methodology: a case study.

Ravi Seethamraju Olivera Marjanovic

Published in: Bus. Process. Manag. J. (2009)

Keyphrases

process improvement
knowledge management
business process
case study
software process
business processes
process model
design process
conceptual model
product development
business process management
root cause
information systems
development process
knowledge transfer
capability maturity model