Links between strategic goals, information technology and customer satisfaction during business process reengineering.
Dragan JovanoskiToni MalinovskiSime ArsenovskiPublished in: Int. J. Bus. Process. Integr. Manag. (2017)
Keyphrases
- customer satisfaction
- business process reengineering
- information technology
- service quality
- information systems
- business processes
- online shopping
- conceptual modeling
- user satisfaction
- workflow technology
- marketing strategies
- customer service
- customer retention
- researchers and practitioners
- customer data
- change management
- knowledge management
- government agencies
- business process
- internet banking
- factors affecting
- information quality
- electronic markets
- relational databases
- web services
- knowledge base
- decision making