Feature Based Sentiment Analysis for Service Reviews.
Ariyur Mahadevan AbiramiAbdulkhader AskarunisaPublished in: J. Univers. Comput. Sci. (2016)
Keyphrases
- sentiment analysis
- online reviews
- product reviews
- product features
- opinion mining
- sentiment classification
- text classification
- sentence level
- customer reviews
- text mining
- service providers
- natural language processing
- user generated
- multi aspect
- sentiment lexicon
- positive or negative
- service quality
- databases
- social media content
- customer satisfaction
- automatically extracting
- sentiment words