Quantitative prediction for acceptance limit value to society for the service quality of an independent system.
Yuichi OtsukaJunko AyuzawaHiroshi NoguchiPublished in: Simul. Model. Pract. Theory (2007)
Keyphrases
- service quality
- customer satisfaction
- service providers
- technology acceptance
- user satisfaction
- electronic commerce
- quality of service
- prediction accuracy
- online shopping
- information quality
- information systems
- competitive advantage
- call center
- quantitative and qualitative
- competitive environment
- incident management
- job satisfaction
- internet shopping
- information technology