A survey of customer satisfaction barometers: Some results from the transportation-communications sector.
Evangelos GrigoroudisYannis SiskosPublished in: Eur. J. Oper. Res. (2004)
Keyphrases
- customer satisfaction
- service quality
- online shopping
- customer service
- user satisfaction
- marketing strategies
- transportation systems
- customer retention
- customer reviews
- communication systems
- product design
- internet banking
- customer data
- higher education
- customer support
- database
- communication networks
- information systems
- core competence