Unveiling the research pattern and trends in library service quality studies: A meta-narrative review.
Priya VaidyaBasharat Ahmad MalikP. M. Naushad AliPublished in: J. Libr. Inf. Sci. (2022)
Keyphrases
- service quality
- customer satisfaction
- service providers
- user satisfaction
- literature review
- information systems
- electronic commerce
- quality of service
- online shopping
- pattern matching
- call center
- systematic review
- competitive advantage
- incident management
- information fusion
- database
- database systems
- databases
- real time